Services and facilities at Auckland Airport allow us to make your experience with us both pleasant and convenient. We offer luggage storage, wrapping, visitor information and assistance among many other services all created to take the hassle out of travel. Please contact the airline you are travelling with to find out if you are able to use a VIP lounge and which lounge you will be enjoying, and view our airport maps to see how to get there!
Why lug your shopping around with you on your trip, when you can safely leave it with us and conveniently pick it up when you get back to New Zealand?
On your departure, take your time to find the tax and duty free items you want from participating retailers. When you go to buy them you can choose to leave your shopping for pick up on arrival back into Auckland Airport - it could not be easier! On your return simply pick up your products when you get off the plane at the collection counters of the duty free stores. See information on baggage storage, wrapping, excess baggage and lost luggage.
See a full range of document download, print, copy, scanning and fax services. For all other emergencies at the airport dial on any airport phone except the Spark telephones in the terminals. For those travelling with babies or small children, view our family facilities.
There are also change tables in the female toilets throughout the international and domestic terminals. The Collection Point is the pick-up point for duty and tax-free goods purchased from participating stores off-airport throughout New Zealand that offer a tax and duty-free sales service. The international terminal is open 24 hours a day, 7 days a week. However due to the nature of the airline schedules some parts of the terminal only operate as per the times below:.
